Ticket Online Software GmbH’s Privacy Policy
Thank you for visiting Ticket Online’s web sites.
At this point we would like to inform you about the significance of data protection and about how your personal data is handled at Ticket Online. Because data protection is an issue we take seriously at Ticket Online. For us keeping your data confidential is an important basis for the relationship to our customers.
Data protection at Ticket Online
This Privacy Policy applies to the offerings of Ticket Online Software GmbH on the www.ticketonline.com and www.ticketonline.info web sites.
The data protection authority in terms of the German Data Protection Law is Ticket Online Software GmbH, Am Sandtorkai 70-72, D-20457 Hamburg, Germany.
Ticket Online processes personal data exclusively within the framework of legal requirements, particularly with regard to the German Data Protection Law (BDSG) and the German Telemedia Act (TMG).
This means that the processing of your personal data takes place in only two cases: There is either a legal exception from the general ban on processing personal data or you have expressly consented to our storing your data.
As a matter of course all Ticket Online staff pleged themselves to data secrecy as set out in § 5 BDSG.
Data Security
The transfer of your data for a ticket order takes place via a secure SSL connection. You can recognise this by the “s” added to the http:// part of the URL: https://. This guarantees the encrypted and complete transfer of your data. The SSL connection we use has been certified in terms of security and confidentiality by the Comodo company.
In addition, Ticket Online protects its servers with firewall systems, regularly makes backups of all stored data and has developed organisational measures to reliably protect your data.
Handling of personal and anonymous data
In data protection law personal data refers to all information that permit an inference to an individual person. This is primarily your name, address and telephone number. But non-personal information in combination with other data can also represent personal data.
In contrast, anonymous data is information that does not permit inference to a specific person.
When visiting our web sites without initiating the ordering process we record no personal data whatsoever. Only as part of the ordering process do we record in our customer files your name, address, telephone number and e-mail address via the order form as well as the data required for the preferred method of payment.
You will receive a customer number from us that you can conveniently use for your next order without having to enter your address info once again. Should you not consent to this, we will at your request delete all data after the ordering process is completed.
Should you in addition subscribe to our newsletter, we will store the data submitted to us for the duration of your subscription.
All data is used exclusively by us internally and will not be transferred to others. Without your consent personal data will be used exclusively to carry out the terms of the contract, e.g. for billing and delivery purposes.
Apart from this ordering process we only use anonymous data that does not permit inference to you as a person. This is data used for internal statistical purposes, e.g. for generating access statistics and media information on the basis of "cookies". These are small text files that include configuration information that is stored on your computer during your visit to our web site, provided your web browser accepts them.
Specifically, on this web site we employ Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics employs cookies to conduct anonymous analysis of your use of the web site. The information about your use of the this web site generated via the cookie, including your IP address, is transmitted to and stored on one of Google's servers located in the USA. Google will use this information to assess your use of the web site, to compile reports on web site activities for web site operators and to provide other services related to usage of the web site and the internet. Google may also transfer this information to others, provided this is required by law or that the data is being processed by others on Google's behalf. Google will not link your IP address to other data retained by Google. By using this web site you acknowledge and agree to having Google process the data collected about you in the manner and for the purpose previously described.
We also employ cookies that are stored on your computer for the duration of your visit to our web site to increase the ease of use and security of our web site. By using cookies we simplify the ordering process on our web site and ensure that items that you have placed in the cart remain there for the duration of your visit to our web site. In addition, this prevents "session hijacking" (when someone improperly takes over your connection to our server via the internet), because cookies are used to authenticate your computer during the ordering process. No other personal information about you is included in these cookies which are deleted once you quit your web browser.
By default, most browsers are configured to automatically accept cookies. However, you can disable cookies or set your browser to ask you before accepting cookies. We would like to point out that if you reject any functionally-relevant cookies for technical reasons our web site can only be used in a limited way.
Information about your customer data
On request we will inform you at any time if and which data of yours we have stored. Despite our efforts to keep correct and current data, should incorrect data be stored, we will correct it promptly at your request.
Should you wish the stored data to be deleted on request it will also be promptly deleted. If for legal reasons deletion is not possible, the information is blocked instead. You should however be aware that once your data is deleted we many unable to offer all or some of the services on our web site.
In such cases please contact:
Ticket Online Software GmbH
Datenschutz
19367 Parchim
E-Mail: datenschutz@ticketonline.com
Have any other questions about data protection? Then please contact:
Scheja & Kinast Rechtsanwälte
Partnergesellschaft
Prinz-Albert-Straße 7
53113 Bonn
www.scheja-kinast.de
